Professional Services Manager

I am a people-centric leader within my professional career. My focus is on empowering teams, building collaboration, and developing solutions that directly address the needs of my stakeholders. I strive to lead with an approachable demeanor, handling challenges with a calm, compassionate mindset. I believe that by putting people first, we can achieve extraordinary results.

Experienced IT Manager

With over 15 years in the field, I’m an IT leader with a proven track record. My expertise includes:

  • Project Management: Successfully planning, coordinating, and executing complex IT implementations.

  • Strategic Technology Planning & Cost Analysis: Building cost assessments and roadmaps to meet stakeholders desired outcomes.

  • Team Development: Hiring, mentoring, and leading strong implementation teams while fostering a culture of growth.

  • Process Improvement: Identifying and optimizing internal processes to increase efficiency and customer satisfaction.

  • Client Relations: Delivering exceptional customer service, effectively managing issues, and providing expert IT consultation.

  • Technical Expertise: Network assessments, virtual infrastructure consolidation, ransomware prevention and recovery, cloud uplifts from on premises, born in cloud solutions.

  • AI Adoption: Led utilization of new AI tools to make daily admin tasks easier for the team allowing them to focus on the skillsets they specialize in.

  • Client Onboarding: Plan and execute new customer acquisitions to IT management systems.

Industries I’ve worked with:

  • Government

  • Law

  • Manufacturing

  • Aviation

  • Finance

  • Architecture

  • Food Processing

  • Logistics

Technologies I’ve Managed:

  • Azure Cloud

  • Microsoft 365

  • Virtualized Infrastructure

  • Networking & Firewalls

  • SaaS & LOB Applications

  • Large Desktop Deployment

  • End Point Management

  • Backup and Recovery

Situations I’ve Coordinated:

  • Company Growth

  • Data Center Upgrades

  • New Points of Presence

  • Lift and Shift to the Cloud

  • Born in the Cloud Solutions

  • Real World Disaster Recovery

  • Full Company IT Assessments

  • Consulting & Quoting

Certifications

Microsoft Certified Server Administrator

Microsoft Azure Administrator

Comptia A+